Schweizerhof Zermatt - a Small Luxury Hotel

Beatiful and comfy place. Reception and restaurant staff are very friendly and professional, making you feel really welcome. Excellent room servicing. Beatiful room with balcony and view. The food was way better than expected!. Great gastronomic experience. A restaurant to go even if you don't stay at the hotel. Excellent place. Definitely to book there again.

The staff, hotel overall, rooms and breakfast offerings were fantastic. We could see why it received such a high rating. Plenty of room to unpack and spread out. The bed and bedding were super comfortable. Since the weather was mild when we were there, and the rooms don't have a/c, we slept with the window opened a bit and that worked perfectly. The pool and spa were wonderful and relaxing. The breakfast offerings were plentiful and varied. Something for everyones taste. It was close to the train station and easy to get to.

Modern and comfortable. Great beds and nice rooms. Very close to train station and gornergrad train station, and about 10 min walk from matterhorn lift. Nice swimming pool and small but ok gym. We had a family room and later a junior suite. The family room had a separate bedroom for the parents but size wise they were similar and we preferred the junior suite actually.

Very conveniently located a few mins walk from train station, we arrived the first day the hotel re-opened for the summer season. Front desk staff are exceptionally helpful, in particular Philip who recommended that the gondola up to Matterhorn despite webcam showing overcast. It was not too crowded (would not be to do it in high season with huge crowds) and the views were stunning as the clouds disappeared on our way up and area at the top with ice cave & ice sculptures very much worth a wander. Returned to immaculate spacious junior suite which was exactly as depicted and very much appreciated after stay at another Zermatt hotel which was dire. Made use of beautiful spa & pool, both immaculate and huge. Dinner was very good as was breakfast. Bar staff exceptionally friendly and helpful like front desk with extensive bar and excellent cocktails. On the way to Zermatt from Lauterbrunnen, we left a small backpack with new hiking poles bought in Zurich on a train (had three train changes). We filed a report with lost & found, hopeful it would be turned in. Three weeks later the backpack turned up and was sent to Zermatt as that's what we had requested. We were able to organize DHL to ship it home to us but need the backpack packaged. My husband spoke to Philip at hotel on the phone and the hotel got our backpack from the train station, packaged it for us, DHL picked it up from the hotel and we got it four days later with everything intact, even the cookies given to us by hotel in Bern (which were incredibly delicious).

This is a beautiful hotel from the moment you walk in through the door. It was the best we stayed in during our 10 day stay in Switzerland. The bedrooms are very tastefully done and it's a joy to spend time in the room. The bar area is great to sit and relax and has again been decorated in a warm, welcoming style. There is a good selection on the breakfast buffet.